Sonia Verma
Operations Lead / Prev at Concentrix
Career Preference
Preferred Roles
Customer Support Team Leader
Preferred Location
Delhi, Noida, Gurugram, RemoteTotal Experience
8 Years 9 MonthsCurrent Location
Delhi
Key Skills
Operations ManagementProblem SolvingSLA ManagementKPI TrackingProcess ImprovementWorkflow ManagementTeam AttendanceTeam LeadershipRCACoachingCommunicationEscalation ManagementVendor CoordinationTeam Coaching
Work Experience
Operations Lead
Concentrix
April 2021 – June 2026
Personal Information
Gender
Date of Birth
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Contact Information
Phone Number