Jay Mahato
Customer Operations Analyst / Prev at Accenture
Verified Professional in Operation
Career Preference
Preferred Roles
Customer Support Team LeadOperations AnalystOnboarding Specialist
Preferred Location
Delhi, Gurgaon, NoidaTotal Experience
14 Years 6 MonthsCurrent Location
Delhi
Key Skills
Ticketing Data AnalysisSLA AnalyticsData VisualizationReportingCustomer ServiceExcelStakeholder CommunicationCustomer Operations AnalyticsSQLCX AnalyticsDashboardsContact Driver AnalysisRoot Cause AnalysisRetail SalesPower BI
Work Experience
Customer Operations Analyst
Accenture
August 2017 – August 2026
Sales Associate
Convergys India Services Pvt. Ltd.
August 2013 – July 2017
Customer Service Representative
Magus Customer Dialog
May 2011 – December 2011
Education
Graduate in Botany
Deshbandhu College
2010 – 2014
Personal Information
Gender
Date of Birth
Contact Information
Phone Number